Last updated: August 30, 2026
This Partner Privacy Policy explains how InstaBuild (“InstaBuild,” “we,” “us,” or “our”) collects, uses, shares, and protects information about drivers and delivery partners (“Partner,” “Driver,” “you”) who use the InstaBuild Partner app to accept and complete trips.
This policy applies only to the InstaBuild Partner (driver) app. If you are a customer ordering materials through the InstaBuild app, see our separate Privacy Policy instead — the two apps collect different information because they serve different roles on the platform.
1. Information We Collect
Account & Verification Information
- Name, phone number, email address, and profile photo
- Government-issued ID and driver’s license details
- Vehicle information — registration, make/model, insurance, and truck type/capacity
- [confirm] Background check results, where required by the vendor/agent you are affiliated with
Location Information
- Precise GPS location while the app is in use, to match you with nearby jobs and guide navigation
- Precise GPS location in the background while you are on an active trip — from the time you accept a job until it is completed or cancelled — so InstaBuild and the customer can track delivery progress
Background location is not collected outside of active trips. You can disable location permissions in your device settings at any time, but doing so will prevent you from accepting or completing trips.
Trip & Job Information
- Job and trip details — pickup/drop-off sites, material and quantity, delivered quantity, timestamps, and status updates (e.g., en route, arrived, unloading, completed)
- Proof-of-delivery photos and any notes or issues you log against a trip
Payment & Payout Information
- Bank account or [confirm] third-party payout provider details, used solely to pay out your earnings
- Earnings history, trip-level settlement amounts, and payout records
- Cash/UPI collection confirmations you record for a trip
Device & Usage Information
- Device type, operating system, app version, and unique device identifiers
- Push notification tokens, used to send you job offers, payment prompts, and status updates
- Crash logs and diagnostic data to help us fix bugs
2. How We Use Your Information
- To match you with available jobs and trips in your coverage area
- To track trip progress and share real-time status with the customer and dispatch
- To calculate settlement amounts, process payouts, and reconcile job balances
- To verify your identity, license, and vehicle eligibility for the trips you accept
- To send trip offers, payment-collection prompts, and account notifications
- To investigate disputes, fraud, or safety incidents
- To improve the app and diagnose technical issues
3. How We Share Your Information
- With customers: your name, vehicle details, live location during an active trip, and estimated arrival time
- With the vendor/agent you are affiliated with, for job assignment and settlement purposes
- With payment processors and payout providers, solely to complete payouts
- With service providers who support our infrastructure (e.g., cloud hosting, mapping, notifications) under confidentiality obligations
- With law enforcement or regulators when required by law, or to protect the safety of drivers, customers, or the public
We do not sell your personal information.
4. Data Retention
We retain trip, location, and payout records for as long as your Partner account is active and for a reasonable period afterward to meet legal, tax, and dispute-resolution obligations. Background location data tied to a specific trip is retained only as long as needed for settlement, support, and safety review.
5. Your Choices & Rights
- You can review and update your profile, vehicle, and payout details in the app
- You can control location and notification permissions through your device settings
- You may request a copy of, correction to, or deletion of your personal information, subject to our legal and operational retention needs (e.g., completed trip and payout records)
- To make a request, contact us using the details in Section 8
6. Data Security
We use industry-standard safeguards — encryption in transit, access controls, and secure storage — to protect your information. No system is completely secure, and we encourage you to protect your account credentials.
7. Changes to This Policy
We may update this Partner Privacy Policy from time to time. We will notify you of material changes through the app or by email before they take effect.
8. Contact Us
Questions about this policy or your data can be sent to:
[email protected]
+91 91540 48554